Refund Policy

1. Introduction

At Kalto.click, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website. By making a purchase on Kalto.click, you agree to the terms of this Refund Policy.

2. Refund Eligibility

We offer refunds under the following circumstances:

2.1 Premium Content Subscriptions

• 14-Day Money-Back Guarantee: If you are not satisfied with your premium content subscription, you may request a full refund within 14 days of the initial purchase date.
• Unused Subscription: If you cancel your subscription before accessing any premium content during the billing period, you may be eligible for a prorated refund.
• Service Unavailability: If our premium services are unavailable for an extended period (more than 48 consecutive hours) due to technical issues on our end, you may be eligible for a partial refund proportional to the service downtime.

2.2 One-Time Purchases (Digital Products)

• Technical Issues: If you experience technical issues that prevent you from accessing or using the purchased digital product, and our support team cannot resolve these issues within a reasonable timeframe, you may be eligible for a refund.
• Significant Content Discrepancy: If the digital product significantly differs from its description on our website, you may request a refund within 7 days of purchase.
• Duplicate Purchase: If you accidentally purchased the same digital product twice, you may request a refund for the duplicate purchase within 30 days.

2.3 Coaching or Consultation Services

• Cancellation Before Scheduled Session: If you cancel a coaching or consultation session at least 48 hours before the scheduled time, you are eligible for a full refund or rescheduling.
• Instructor No-Show: If the instructor fails to attend a scheduled session without prior notice, you are eligible for a full refund or rescheduling at your convenience.
• Technical Issues During Session: If significant technical issues on our end prevent the completion of a session, you may be eligible for a partial refund or a complimentary follow-up session.

3. Non-Refundable Items

The following purchases are generally non-refundable:

• Accessed Digital Content: Once you have downloaded, streamed, or accessed digital content (such as strategy guides, video tutorials, or e-books), it is no longer eligible for a refund unless there are significant technical issues or content discrepancies as mentioned above.
• Subscription Cancellations After 14 Days: Subscription cancellations made after the initial 14-day period are not eligible for a refund for the current billing period but will prevent future charges.
• Personalized or Custom Services: Services that have been customized or personalized for you and have already been delivered are not eligible for a refund.
• Late Cancellation of Coaching Sessions: Coaching or consultation sessions canceled less than 48 hours before the scheduled time are not eligible for a refund.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@kalto.click or through our Contact Page.
2. Include the following information in your refund request:
   • Your full name and email address associated with the purchase
   • Order/transaction ID or reference number
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
   • Any relevant screenshots or documentation supporting your request
3. Our support team will review your request and respond within 2-3 business days.

4.2 Refund Processing Time

Once your refund request is approved:

• Credit/Debit Card Payments: Refunds are typically processed within 5-7 business days. However, it may take an additional 2-10 business days for the refunded amount to appear in your account, depending on your financial institution.
• PayPal Payments: Refunds are usually processed within 1-3 business days.
• Other Payment Methods: Processing times may vary depending on the payment method used. Our support team will provide specific information regarding your refund timeline.

4.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to arrange an alternative refund method.

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Partial Service Delivery: If only part of a service was delivered or accessible, we may issue a partial refund proportional to the undelivered component.
• Subscription Services: For subscription cancellations, we may provide a prorated refund based on the unused portion of the current billing period, subject to the eligibility criteria mentioned above.
• Technical Issues: If technical issues significantly impacted but did not completely prevent the use of a product or service, we may offer a partial refund at our discretion.

6. Special Circumstances

6.1 Promotional or Discounted Purchases

Products or services purchased at a promotional or discounted price may have different refund terms, which will be clearly communicated at the time of purchase. In general, heavily discounted or promotional items may be eligible for store credit rather than monetary refunds.

6.2 Bundle Purchases

For bundle purchases, refunds may be calculated based on the value of the individual components that qualify for a refund, not the discounted bundle price.

6.3 Account Termination

If your account is terminated due to violations of our Terms and Conditions, you may not be eligible for refunds on any active subscriptions or unused services.

7. Exceptions and Dispute Resolution

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. If you believe your refund request was incorrectly denied or you have extenuating circumstances not covered by this policy, please contact our support team to discuss your situation.

If you are not satisfied with our decision regarding your refund request, you may seek resolution through the dispute resolution mechanism outlined in our Terms and Conditions.

8. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will be posted on our website with the effective date. By continuing to use our services after any revisions become effective, you agree to be bound by the revised policy.

9. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our support team is available Monday through Friday from 9:00 AM to 6:00 PM (GMT) to assist you with any refund-related inquiries.