Privacy Policy
Last updated: May 25, 2024
1. Introduction
At Kalto.click, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully to understand our practices regarding your personal data. By using our website, you acknowledge that you have read and understood this policy.
2. Data We Collect
We may collect the following types of information:
2.1 Personal Information
- Contact Information: Name, email address, phone number, and mailing address when you contact us or sign up for our newsletter.
- Account Information: Username, password, and profile details if you create an account.
- Payment Information: Credit card details, billing address, and transaction history when you make purchases (processed securely through our payment processors).
- Communication Data: Information provided in correspondence with us via email, contact forms, or social media.
2.2 Technical Information
- Usage Data: Information about how you use our website, including pages visited, time spent, and features used.
- Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
- Location Data: General location information derived from your IP address.
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy section).
3. How We Use Your Data
We use your personal data for the following purposes:
- To Provide Our Services: To deliver the content, products, and services you request and manage your account.
- To Improve Our Website: To analyze usage patterns, diagnose technical issues, and enhance user experience.
- To Communicate With You: To respond to inquiries, send service updates, and provide customer support.
- For Marketing Purposes: To send newsletters, promotional materials, and other information about our services that may interest you (with your consent).
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
- For Security: To protect our website, services, users, and business operations from fraudulent or unauthorized activities.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have explicitly agreed to the processing of your data for specific purposes.
- Contract Performance: To fulfill our contractual obligations to you or take steps at your request before entering into a contract.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our services, marketing, and ensuring security.
- Legal Obligation: To comply with applicable laws and regulations.
5. Data Sharing and Disclosures
We may share your personal data with:
- Service Providers: Third-party vendors who help us operate our website, conduct business, or provide services (e.g., hosting providers, payment processors, email service providers).
- Business Partners: Companies we partner with to offer joint promotions or services, subject to your consent where required.
- Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Cookie Policy
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.
6.2 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly and cannot be disabled.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information.
- Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences.
- Targeting/Advertising Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver relevant advertisements.
6.3 Cookie Management
You can control and manage cookies in various ways:
- Use our cookie consent tool to customize your cookie preferences.
- Adjust your browser settings to block or delete cookies.
- Opt out of specific third-party cookies through their respective opt-out mechanisms.
Please note that disabling certain cookies may impact your experience on our website.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive information
- Secure network architecture and firewalls
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data security practices
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain circumstances.
- Restriction: Request the restriction of processing of your personal data.
- Data Portability: Request the transfer of your data to another organization.
- Objection: Object to processing of your personal data in certain cases.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details provided in the "Contact Information" section.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:
- The period needed to provide you with our services
- Legal obligations that require data retention
- Potential disputes or legal claims that might arise
- Industry guidelines and best practices
When personal data is no longer needed, we securely delete or anonymize it.
10. International Data Transfers
We may transfer your personal data to countries outside your own for processing. When we do so, we ensure appropriate safeguards are in place to protect your data, such as:
- EU Standard Contractual Clauses
- Privacy Shield certification (where applicable)
- Data protection agreements with recipients
- Other legally recognized transfer mechanisms
11. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove the information.
12. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending an email notification if you have an account with us
We encourage you to review this policy periodically to stay informed about how we protect your personal data.
13. Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Kalto.click Tactical Gaming Hub
98 Mark Village West Colinchester, EX20 1ER
Email: privacy@kalto.click
Phone: +444191124385
We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.
14. Complaints
If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In the UK, this is the Information Commissioner's Office (ICO), which can be contacted at https://ico.org.uk.